|
LONG
TERM CARE
| LONG-TERM
CARE OMBUDSMAN PROGRAM |
| What
is an Ombudsman? |
| |
Ombudsman
is a Swedish word for advocate.
|
| What
does an Ombudsman do? |
| |
| · |
Serves
as an advocate for residents |
| · |
Educates
the public and staff |
| · |
Monitors
for Resident's Rights |
| · |
Works
to resolve grievances
|
|
| Who
are the Nursing Home Community Advisory Committee Members? |
| |
| · |
Volunteer
Advocates |
| · |
Appointed
by County Commissioners |
| · |
Trained
by the Ombudsman |
| · |
Visit
Nursing Facilities Quarterly |
| · |
Work
to increase Community involvement |
|
A
CONDENSATION OF NORTH CAROLINA'S
BILL OF RIGHTS FOR NURSING HOME RESIDENTS |
|
1.
|
To
be treated with consideration, respect, and full recognition
of personal dignity and individuality. |
|
2.
|
To
receive care, treatment, and services that are adequate
and appropriate, and in compliance with relevant Federal
and State rules. |
|
3.
|
To
receive at the time of admission and during stay, a written
statement of services provided by the facility and of
related charges. Charges for services not covered under
Medicare and Medicaid shall be specified. |
|
4.
|
To
have on file physician's orders with proposed schedule
of medical treatment. Written, signed evidence of prior
informed consent to participation in experimental research
shall be in patient's file. |
|
5.
|
To
receive respect and privacy in his medical care program.
All personal and medical records are confidential. |
|
6.
|
To
be free of mental and physical abuse. To be free of chemical
and physical restraint unless authorized for a specified
period of time by a physician according to clear and indicated
medical need. |
|
7.
|
To
receive from the administrator or staff of the facility
a reasonable response to all requests. |
|
8.
|
To
receive visitors or have access to privacy in phone use
at any reasonable hour. To send and receive mail promptly
and unopened, with access to writing materials. |
|
9.
|
To
manage his/her own financial affairs unless other legal
arrangements have been so ordered. |
|
10.
|
To
have privacy in visits by the patients spouse. |
| 11. |
To
enjoy privacy in his/her room. |
| 12. |
To
present grievances and recommend changes in policies and
services without fear of reprisal, restraint, interference,
coercion, or discrimination. |
| 13. |
To
not be required to perform services for the facility without
resident's consent and written approval of the attending
physician. |
| 14. |
To
retain, to secure storage for, and to use his personal
clothing and possessions, where reasonable. |
| 15. |
To
not be transferred or discharged from a facility except
for medical, financial, or their own or other patient's
welfare. Any such transfer shall require at least thirty
(30) days notice, unless the attending physician orders
immediate transfer, which shall be documented in the patient's
medical record. |
| 16. |
To be notified when the facility's license is revoked
or made provisional. The responsible party or guardian
must be notified, also. |
A
CONDENSATION OF NORTH CAROLINA'S
BILL OF RIGHTS FOR ADULT CARE HOME RESIDENTS |
|
1.
|
To
be treated with respect, consideration, dignity and full
recognition of his or her individuality and right to privacy. |
|
2.
|
To
receive care and services that are adequate and appropriate,
and in compliance with relevant Federal and State laws,
rules, and regulations. |
|
3.
|
To
receive upon admission and during stay, a written statement
of services provided by the facility and the charges for
these services. |
|
4.
|
To
be free of mental and physical abuse, neglect and exploitation. |
|
5.
|
Except
in emergencies, to be free from chemical and physical
restraint unless authorized for a specified period of
time by a physician according to clear and indicated medical
need. |
|
6.
|
To
have his or her personal and medical records kept confidential
and not disclosed without the written consent of the individual
or guardian, which consent shall specify to whom disclosure
may be made except as required by applicable state or
federal statute or regulation or by third party contract. |
|
7.
|
To
receive from the administrator or staff of the facility
a reasonable response to all requests. |
|
8.
|
To
associate and communicate privately and without restriction
with people and groups of his/her own choice on his/her
own or their initiative at any reasonable hour. |
|
9.
|
To
have access at any reasonable hour to a telephone where
he/she may speak privately. |
|
10.
|
To
send and receive mail promptly unopened, unless the resident
requests that someone open and read mail, and to have
access at his/ her expense to writing instruments, stationary,
and postage. |
| 11. |
To
be encouraged to exercise his/her rights as a resident
and citizen, and to be permitted to make complaints and
suggestions without fear of coercion or retaliation. |
| 12. |
To
have and use his/her own possessions where reasonable
and have an accessible, lockable space provided for security
of personal valuables. This space shall be accessible
only to the residents and the administrator, or supervisor-in-charge. |
| 13. |
To
manage his/her personal needs funds unless such authority
has been delegated to another. If authority to manage
personal needs funds has been delegated to facility, the
resident has the right to examine the account at any time. |
| 14. |
To
be notified when the facility is issued a provisional
license by the North Carolina Department of Human Resources
and the basis on which the provisional license was issued.
The resident's responsible family member or guardian shall
also be notified. |
| 15. |
To
have freedom to participate by choice in accessible community
activities and in social, political, medical and religious
resources and to have freedom to refuse such participation.
|
| 16. |
To
receive upon admission to the facility a copy of this
section.
|
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